Refund & Shipping Policy

Shipping

All orders with the exception of digital downloads and Brimbles Boxes:
All orders are usually processed and dispatched within 1 – 3 business days (unless otherwise specified on the item description) via 2nd class Royal Mail. We may occassionally experience busy periods such as when we have a sale running or at Christmas and we will aim to get orders out as quickly as possible. Orders with a value that exceeds £20 are usually sent via 2nd class recorded / signed for. Proof of postage is always obtained. If you require your items to be sent in another way then please do get in touch so we can discuss this and I can provide you with a quote. Price stated for postage also includes packaging. Please note: We are unable to hold onto orders placed for a delayed shipping date.

International orders are very welcome – I ship anywhere. Please add items to your cart and a price will be calculated for you before payment is required.

I will notify you if there is likely to be any delay and so we can discuss the best possible outcome.

Please note: Royal Mail does not consider an item to be lost until 10 working days from the due date so in reality this is more like 15 days from postage sent taking into account weekends. For International orders this is approximately 30 working days. In the event of a package being determined lost, a replacement will be sent immediately.

Please bear in mind any delays that may be taking place in your area. You can find out about this by visiting the Royal Mail website: http://www.royalmail.com/service-updates

For Christmas delivery dates please visit my seasonal page for information: http://www.mrsbrimbles.co.uk/christmas-delivery-dates/ please remember that Royal Mail has a significantly higher turn around from mid November onwards so please do bear this in mind that your parcel may take longer to arrive than usual.

Digital Downloads:
On completion at the checkout you will be given the link to download your items immediately.

Brimbles Box:
Please refer to the product description which will advise as to when your box will be despatched.

Boxes are despatched from the UK via 2nd class recorded deliver for our UK customers and 2nd class standard delivery for our international customers. Delivery date will vary according to your Country. In the UK you may receive this within 2-4 business days but in other countries this could take 2-3 weeks so please do bear this in mind. International orders are very welcome – I ship anywhere. Please add items to your cart and a price will be calculated for you before payment is required.

Please note: Royal Mail does not consider an item to be lost until 10 working days from the due date so in reality this is more like 15 days from postage sent taking into account weekends. For International orders this is approximately 30 working days. In the event of a package being determined lost, a replacement will be sent.

Please bear in mind any delays that may be taking place in your area. You can find out about this by visiting the Royal Mail website:http://www.royalmail.com/service-updates

Refunds and Exchanges

All orders with the exception of digital downloads and Brimbles Boxes:

If you would like to return an item, items sent back must be in the original packaging and condition ready for resale. The return address will be on the address label of your package. Please mark your package clearly with ‘returned goods’ and include a note with your order details on the inside so we can match you up to your order and process the return. If you do not include your order details with your return we will not be able to process this. Please ensure you have paid the correct postage to return the items to us. On receipt of your items we will then refund you via the original payment method for the items. Your refund will be made within 14 days of receipt of your goods. We cannot cover the postage fee in returning the goods to us. We recommend that goods are sent back via a trackable method for your peace of mind.

Digital Downloads:

As printables are an instant download I am unable to offer an exchange or refund so please choose your purchase carefully. All sizes are clearly available on the listing but if you are unsure on size please do get in touch before purchasing.

Brimbles Box:
We are aware that this is a mystery box and that you are buying items ‘unseen’ however you are receiving items at a reduced rate. The box being a surprise is half the fun but there may be some items in a box that you may not particular care for. Please be aware that you are signing up for a mystery box and that we are unable to refund you for the box or part of a box if you simply do not like the items. Please take a look at our past boxes before ordering or at our social media accounts to get a feel for the box and to decide if this is something that you would like to order. Once an order has been made we are unable to refund your purchase.  A full refund will be made for anything that is faulty or has been broken in the shipping process.

All Orders

This is inline with the Consumer Contracts Regulations formerly Direct Selling Regulations UK.

Contact

If you would like to get in touch with Anna or a member of the Mrs Brimbles team please email mail@mrsbrimbles.co.uk a member of the Brimbles team will aim to respond to your enquiry within 72 hours (excluding weekends and public holidays). During busy periods this time frame may be longer – please do bear with us, we are a very small family run business and are trying our very best!

Please DO NOT use Facebook / Twitter / instagram messaging as we do not use this communication method.

If you would like to get in touch with us via snail mail please write to:

Mrs Brimbles, PO Box 694, PE29 9LG, UK

Thank you